FlyerTalk Forums - View Single Post - FAQ : Marriott's "breakfast offering" explained, by brand and by Bonvoy elite level
Old May 4, 2019, 11:47 am
  #598  
MFtraveler
 
Join Date: Apr 2019
Programs: Marriott Bonvoy Titanium; IHG Diamond; Alaska MVP Gold
Posts: 70
Originally Posted by danola

So, if they don’t honor their own rules what recourse do we have ? Ask for a manager, call the Elite line ?
Update: it looks like persistent pays off. After emailing several Marriott departments, as well as the hotel, I received word that effective on 4/29, the W Punta Mita is changing their welcome breakfast amenity to the full buffet. Im
unclear if this is the hot or continental buffet, but it’s definitely a step up from toast, coffee, and juice.

I also noticed that we’re several recent reviews on TripAdvisor criticizing the hotel’s lack of recognition to elite members, which management replied to. Can’t help but think this also played a role.

Staying there at the end of this month. Fingers crossed they actually honor this statement, but I have all the emails and names of employees that I will share with management if they try and overlook the benefit.
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