Originally Posted by
NJNY
Was just told by the Philly Bellevue that they won't guar a late checkout until the morning of checkout, because they are a smaller hotel. I said, I thought that was only restricted at resorts, she said that was not the case. Website now says as below. Did this change??
- Extend your stay until 4:00 PM upon request (subject to availability at some locations)
The program terms clearly say that it's not subject to availability unless it's a resort or a casino. Bring up the terms on your phone and show it to them. Then tell them that you'll be checking out at 4.
Edit: my friend just stayed at that hotel and had a horrible stay. Complained to the manager and got all his points refunded (2 nights worth -- he did not request this)
Unfortunately the staff there seems not to know what they are doing. You should escalate to the manager.