Originally Posted by
Kacee
I would agree they seem to be excessively tight with the saver award inventory. What we can't tell is whether that's RM's fault, or RM simply implementing management directives.
At the danger of descending into semantics here, I think "your RM has basically failed" means your whole RM pipeline which means the software, the RM department, and the management directives regarding RM strategy and implementation.
To me, this flight in question reads like a pendulum swinging too far back situation. Their model was too liberal with saver awards on new routes because it lacked historical booking data, so they tweaked it to err on the other side and be too conservative until enough data comes through. Probably in a few months they'll tweak it back in the other direction till they find a well-calibrated approach to new routes.