Old May 3, 19, 6:45 am
  #4  
aww3583
 
Join Date: Jul 2013
Location: Gulf Coast
Programs: HH Diamond; National EE
Posts: 1,562
Cancellation points took about 8 hours to post.

I tried to make the desired reservation via the app and of course, it showed no availability. Last night, when I proposed this exact scenario to the Diamond Desk agent, she said "Oh I expect no issues. I can see 15 rooms available for points in that specific room type."

I called in to the Diamond Desk and they echoed the results shown online. Mysteriously, all 15 of the 2Q rooms described as available 8 hours were showing as unavailable.

She was able to "force" (her term, not mine) into an accessible room at the standard room award rate.
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