Old May 2, 19, 6:05 pm
Join Date: Jul 2013
Location: Gulf Coast
Programs: HH Diamond; National EE
Posts: 1,562
Called the Diamond Desk...

The points from the cancelled reservation posted immediately. Their system shows a running total that reflects same.

The Diamond Desk agent with whom I had previously booked a points + certificate reservation with booked it incorrectly which led to the huge discrepancy in points. The amount of the discrepancy was the same amount of the cancellation points.

Tonight's phone agent said the only way to remedy the incorrect reservation was to cancel the entire reservation and wait until the points repost (could be instantaneous, could be 24 hours) and then call back and re-book it, hoping inventory doesn't change. She said that "depending on which agent I get when I call in" they could be "on a fast server, or a slow server." She gave me a customer service bonus which was nice.

Sounds like customer service is as frustrated with IT as the actual customers are.
aww3583 is offline