Originally Posted by
Dr. HFH
Isn't this how we want it to work? Regardless of the motivation for the hotel, non-status guests should be walked first, no? Isn't that the whole point of affinity programs, to identify your best customers and treat them a little better?
I think rather than this being a case of non-status guests being walked, it’s just people who haven’t memorised the T&C’s. There are quite a few reports of people who request some form of ultimate guarantee compensation and suddenly get the original entitlement instead. It’s a culture of getting one over the guests which I don’t like.