Originally Posted by
DYKWIA
Try logging out and accessing the trip using the PNR and surname.
That's been known to work in the past...
hmm, I don’t have a skywards account with Emirates. I’m using the flt to earn Alaska miles. So I’m not sure I ever really logged in. I’ve only ever used my surname and Booking Reference number. I did try deleting and reinstalling the app just now and that didn’t work.