Join Date: Sep 2006
Location: Santo Domingo, Dom. Rep. / Washington, DC
Programs: AA PPro/DL PLT, PPass, Marriott / Hilton Gold, JetBlue Mosaic, Hertz Presidents Circle, Amex Plat
Posts: 4,628
I've returned cars at DCA when they are staffed and the receipt arrives a few times later indicating I returned it late resulting in extra charges. Now every time I return I ask to have the vehicle scanned and the printed receipt if possible, most of the times the staff is nice and does it, but every 3-4 rentals I run into someone who tries to tell me that I don't have to worry. I had a big argument on sunday with the most rude Hertz agent I've ever seen, who even caused a scene in front of other customers also returning when I said that I was not willing to leave until the vehicle was scanned.