Well it's falling everywhere... look at how awesome any of the US airlines are... AA trying to check if you'll cut your legs off so that they can pack more seats in... UA beats up and abuses customers at the first chance they get.
Ryan Air is the biggest airlines in Europe for a reason despite being No. 1 in general awfulness....
I'll be happy if AI can fix their seats and IFE for long hauls... god knows when they're going to get the approvals to do that... but I think they're a pretty decent airlines otherwise. And maybe be better at IRROPS someday but that's asking too much!