EDIT / 29 April: Hilton reached out to me 15 days after the breach came to my attention and resolved the question to my satisfaction. I have to say that once service recovery kicked in, it was personal, clear, and effective. The only downside is, I have to commit a new Honors account number to memory.
Original post (partial):
Update to say it's now been two weeks since hackers emptied my account, the Honors rep promised resolution within five business days, but nothing has happened. A second call to Honors yielded nothing (rep conceded she has taken multi calls from Amazon fraud victims). Polite email at midweek to the Hilton fraud desk has gone unanswered.
Last edited by BearX220; Apr 29, 2019 at 11:52 am