"Our records indicate you have not returned the car"
Rented Range Rover recently from MCO.
Returned it around 10pm. No one around when i pulled into "car return area". Sign said, After 9pm, leave keys in vehicle. Somethign to that effect.
It felt odd leaving the car sitting there. Went to the Canopy area where cars are assigned as I wanted some closure on the rental.
Place was busy and the agent said she'd check it in and email me receipt.
I left.
5 days later I get an automated message from Hertz telling me the car is overdue and needs to be returned.
I've called and explained the situation to 3 different agents. No one seems overly competent nor able to do anything. They've left messages for the manager in MCO to no avail.
Any thoughts on what to do? I'm not stressed but would prefer it closed