Originally Posted by Peatisback

I'm looking for advice on who to request for a new concierge. My first concierge was terrible and the second was just average enough to get by but as of late has really been dropping the ball.

Ideally I'd like someone who:
- Works during morning/daytime business hours and not evenings
- Responds quickly and actually answers my questions directly
- Is proactive and customer focused
- Can handle more complex bookings/requests

Feel free to PM me if you don't want to publicize someone's name. Appreciate the input