United is the worst airline in the world, yet I have 30,000 posts about it.

Like Herb Kelleher’s response to a pax who wrote complaints about Southwest every week:


“Dear Miss Crabappple, we will miss you.”-

Fool me once, shame on you.

Fool me every time I fly, I guess i’m a glutten for punishment.

Would an apology announcement really have assuaged those feeling so hurt by this outrage ???