Old Apr 23, 19, 4:01 pm
  #41  
Visconti
 
Join Date: Aug 2012
Posts: 1,424
Originally Posted by Cambo View Post
Big issue is, CCs' get tempted bringing the "sold out" message to the customers, just to be able to take home the goodies themselves. It's a downhill sliding situation.
This.

Not suggesting CX FAs or FAs in general are more prone to this than others, but I've seen this happen in various service industries, where employees are potentially incentivized by withholding something from customers (especially when it's complimentary) to benefit themselves. In my view, it's best to eliminate this potential conflict of interest with a zero tolerance policy and mandating anything perishable unused by pax are thrown away as waste.

Far as making FAs unhappy, anyone who quits because of the losing of this perk should, since, obviously, this profession isn't really for them. And, as to the environmental concerns (not wasting stuff) I'm sure the...ah...Earth can survive.
Visconti is offline  
Reply With Quote