Pretty weak attempt a redirecting blame for the poor and worsening UA experience. So Oscar- you really think it was the 10 stoplights and construction zone traffic I ran into on the way to the airport that pissed me off rather than the economy class service I got in your over-promised under-delivered consistently inconsistent Polaris product? Your failure to make on time departures? Devalued loyalty program? Loss of upgrade space and useless RPU/GPUs? You're right- the brand of coffee won't make me happier- you and your UA execs delivering a quality product and not pissing on me and telling me its raining will.