Interesting article - and yes, Oscar we are pissed at the world - but you know where much of the problem starts? Go check out who is sitting in the United president's office - you know, the cheap, nasty, jerk you hired?
https://www.yahoo.com/gma/oscar-muno...opstories.html
"It's become so stressful," he said, "from when you leave, wherever you live, to get into traffic, to find a parking spot, to get through security."
"Frankly," Munoz added, "by the time you sit on one of our aircraft ... you're just pissed at the world," and improving the flying experience won't ultimately depend on "what coffee or cookie I give you."
Also, Oscar please note - your president took away our pre-arrival cookies some time ago, so I can't really tell you if it would help because you're not giving me a cookie anymore.