Originally Posted by
escape4
Did you receive new information since the day you wrote the above on April 5th, and then you updated the wiki to state:
Unless I am confused I think the two statements are contradictory which is why I suspect you thought 2 weeks ago that I could get a sleeping room, but now you have new information and updated the wiki and concluded that I cannot get either?
If true, this policy of having a hole between 7 and 9 hours is terrible (especially for those who booked their flight before the rule change) and I would have never booked this flight if I knew. At the time I booked my flight I was supposed to get free hotel because the old rule was 7 hour layover to get a hotel not 9 hour layover. Under the old rule there was no "hole" between the sleeping room and the hotel. Now it makes no sense.
Yes, you are right; the first statement is the old information that I have received before the movement
( before TK moved ops to Istanbul Airport )
However, the second statement is the most accurate one. The information that I received on the 6th or the 7th
( after TK moved ops to Istanbul Airport ) was that passengers having a layover between 7h and 9h were being rejected from the sleeping room lobby as they don't qualify for the service. It's true that they changed the hotel layover eligibility rules but they have kept the sleeping room eligibility rules the same. This creates the hole ( 7h to 9h ) which is not good for customer satisfaction.
I was informed by the video in the lounge thread that I posted (
#34 over there ) and also a personal experience by "gr8pirate" verified this (
#49 in the lounge thread ).
Unfortunately, TK is not good at announcing these kind of information to their passengers beforehand. I'm sorry to tell you that you have no option other than to book a hotel room on your own expense or rest on the sleeper sofas ( check
#36 at the lounge thread ) at the lounge if you want a solid rest. Personally, I don't think that TK would realize this gap and make a change, however if I have further information, I would share the update in this thread and update the WIKI.