Originally Posted by
GoSh4rks
They have hit my account for the points. My free night cert is also missing. This was also not a points advance reservation as I have plenty of points in the bank.
All one reservation as well. 5th night free shows on my original email.
IMO, these are two separate issues. You are (issue #1) missing your free night certificate and (issue #2) took a total of 100k points for a now 100k reservation.
Issue #1. You can’t combine a free night certificate into a 5th night free reservation, at least I haven’t been able to. So all an agent has to do is find out where which reservation number that certificate is attached to.
Issue #2. 100k total appears to be the right amount for the reservation based on the new category. If it wasn’t a Points Advance reservation, then you already paid 70k. Did Marriott reverse the 70k and charge you 100k or just charged you an additional 30k? Your math as you listed doesn’t work. Marriott is screwed up but need some accounting on your side as well.
hope you get sorted out soon.