FlyerTalk Forums - View Single Post - Pilot says flight canceled b/c of maint issue, AA cust service says weather?

Apr 18, 2019, 5:21 pm

#19

Catbert10

Join Date: Mar 2005

Location: Austin, TX

Programs: CoUniHound 1K 1MM, AA EXP 2MM, DL Plat, Marriott Lifetime Titanium

Posts: 1,625

I have noticed that referencing a complaint to the DOT tends to get Customer Service more focused on providing adequate resolution to an issue.

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