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Old Apr 16, 19, 10:25 pm
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 857
Originally Posted by Transpacificflyer View Post
Considering the behaviour of many customers now, a prudent disciplined approach is reasonable.
And who are we kidding here? It's obvious it wasn't the class of vehicle available as per the rental agreement. It's no different than an instore pricing error. Retailer advertises the goods at $100; sale contract is effected at $100, but when the customer goes to pick up the item at the store, the price tag says $10. Does one really expect that the customer should get the item for $10?
I suppose it depends on the extent of the mistake. A $100 item for $10 is clearly an error, but for $50 or so, it might just be a good deal. I’d consider a Jaguar XF in the PC lot to be more like the latter - not common, but not so outlandish as to obviously be a mistake. Perhaps if they’re going to be so distrusting of their customers, they shouldn’t have implemented a take-whatever’s-on-the-lot system.

Last edited by strickerj; Apr 16, 19 at 10:25 pm Reason: clarify analogy
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