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Old Apr 16, 19, 8:10 pm
Join Date: May 2012
Location: Goodbye Flyertalk.
Posts: 2,588
Originally Posted by strickerj View Post
Arenít the paid upgrades supposed to have placards indicating the upgrade price?

Sure, sure, you can take down and hide the placard, then drive the car to the PC lot and take a picture of it... but how about giving your customer the benefit of the doubt rather than assuming an adversarial position?
Considering the behaviour of many customers now, a prudent disciplined approach is reasonable.
And who are we kidding here? It's obvious it wasn't the class of vehicle available as per the rental agreement. It's no different than an instore pricing error. Retailer advertises the goods at $100; sale contract is effected at $100, but when the customer goes to pick up the item at the store, the price tag says $10. Does one really expect that the customer should get the item for $10?
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