Originally Posted by
Often1
Presumably the cardholder, OP in this case, received £10,000 worth of goods and services in return for the amounts he paid to Amex. That too is a wash netting to 0.
I also do not believe that the BA-imposed requirement that both passengers travel in the same class of service nets OP anything. BA is free to seat any passenger anywhere it wishes and routinely violates fare rules and other conditions in IRROPS.
I am sure there are a thousand different ways to tell the OP to “expect nothing” or to “give up”.
Any chance we could take them all as read and focus this thread on positive advice and suggested actions to take?