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Old Apr 16, 19, 1:46 pm
Join Date: May 2017
Programs: National EE, Hertz PC
Posts: 130
This happened to me at YYZ but I took a photo of the vehicle clearly sitting in the PC Aisle and they let me take it. I agree it is upsetting and while such mistakes do occur they should have let it go. I would ask to speak to the manager on duty when you return your current rental and hopefully they can at least give you a voucher to compensate you.
jim32190 is offline