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Thread: AA auto rebooking system made terrible choices
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Old Apr 15, 2019, 9:47 pm
  #12  
USFlyerUS
 
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,198
Originally Posted by stephem
Not sure if you have ever worked for a large company or not, but i write a note to our travel liaison and they get us money 90% of the time. I dont really care because it’s not my money (why on earth would i have travel insurance for work travel?) but as a matter of principle i aggressively use our liaison to get money back when i am not properly delivered at my destination.
Just curious, why didn't you have your corporate travel agent handle the re-route? Why would you attempt to wait on hold with AA or fiddle with an app that wasn't giving you the options you wanted?
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