Originally Posted by
yyznomad
The online complaint form is probably best avenue now.
Given that you were given an alternative (moving to another J seat) and declined, you might not get any compensation, but YMMV.
Fair - but I was given that option 11 hours into a 14+ hour flight ... possibly my fault for just waking up and resetting instead of getting out of bed and complaining more volubly. Not particularly concerned about getting rich from this, it's more a matter of principle, and the presumption that every extra complaint will help nudge AC towards acknowledging and ultimately resolving this.