Originally Posted by Hipplewm

I passed 50 nights roughly the end of Feb - selected my 50 night gift (5 SNA)
I receive an email saying thank you for selecting your SNA's
They post to my account about 12 hours later
I passed 75 nights on 1 March and selected my 75 night gift of 5 SNA
I received an email saying thank you for selecting your 5 elite night credits
I call immediately and tell the Marriott cust service rep that the computer picked the wrong thing, I chose SNA and it gave me some elite credit (At the time, I didn't even have a clue what it was)
She gave me a case #
roughly 12 hours later - I get 5 elite nights added to my account

I'll probably have over 200 nights (With the bonus running now, i could easily hit 250 elite nights) this year so 5 more just don't even make sense for me to pick.....
I chose SNA and am waiting to apply them, but I need them to post so I can use them for a 12 night stay (3 left from last year and 10 more from this year)

It has been over a week and nothing.......what is my realistic next step?
I have called cust service back and get the constant run around,,,