Originally Posted by
baroqen
This is brilliant. The Prestige Concierge will NOT book anything that isn't publicly available. If you can't book it directly on the hotel website via a promo (not corporate) code, you basically can't book it with the concierge.
I've had the concierge book non-public rates. Most recently, I had them use a corporate rate that couldn't be booked on the hotel website. It took 5 weeks to materialize including sending proof of employment. Not sure if it was a delay on the Citi concierge and/or the hotel side (global chain).