Originally Posted by
NoLaGent
"They" being the front line FAs, in this case. Providing feedback gives management the ability to either further train, or in justified cases, fire those who can't/won't follow policy.
I too, am not an employee, but a customer who cares about consistency.
I completely agree. My point is that management has had sufficient opportunity to do this, and it appears that they have chosen not to.
Actually, I have real questions about the level of training that goes on, given a report (I think from you?) that an entire shift of GAs thought that they were supposed to try to sell upgrades before upgrading elites. Different issue, but maybe the same root cause?