Not sure why so many are adverse to calling the property. They are ALWAYS the final arbitrators of policy. I recently goofed up and booked the wrong date of arrival for an upcoming stay. The booking was cancelable, but my very lucrative rate was no longer available. A call to the property resolved the issue within minutes, and I was proactively booked at the original rate with bonus points and assigned an enormous suite. Moral of the story is CALL THE PROPERTY. They have a closer symbiotic relationship and level of empowerment to the franchisee than any Bonvoy representative, no matter what's inscribed on their business card.