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Thread: Time for me to move on - charged a cancellation fee after being told I wouldn't
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Old Apr 13, 2019, 9:23 am
  #6  
CLEguy
 
Join Date: Sep 2010
Location: Chicago
Programs: Hyatt Glob; UA 1K; BonVoyage LTT (RIP SPG); HH Dia; JX Insighter
Posts: 1,642
Originally Posted by orca15
OP, I would be upset as well, but wouldn't call this a loss until I called the hotel and asked for a refund. Take a screenshot of your call log showing the call at 5:45. IMO you haven't tried to get it fixed all the way yet...certainly not enough to throw down on Marriott for good. Not trying to play "blame the victim" just suggesting you might be stopping a little hastily.
Why should the onus be on the guest to run down every possible channel? The CS agent told OP there wouldn’t be a charge. Then there was. I’d be disputing the charge rather than dealing with Marriott’s Kafkaesque customer service.
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