Originally Posted by
MSPeconomist
Did the OP call the general STARRIOTT customer service number or call his/her Ambassador and hit 0 or whatever to be transferred (or alternatively call the Ambassador 24/7 number)? It would be especially disappointing if Ambassadors don't know the rules and don't bother to check, even when being asked explicitly twice to verify. The agent should have called the hotel to avoid any potential ambiguity.
I called the general Reservations phone number because I don't know the general Ambassador 24/7 phone line, and I never call my Ambassador (always via email because I usually do administrivia on my phone while waiting in lines at airports). This is the first time I've called Marriott in probably a year.
My perspective is that it shouldn't matter - I was immediately recognized as having Ambassador status on the phone when I was picked up, so I assume that there is routing that is happening somehow.
Again, maybe I could have "done things better" - but given that Marriott doesn't make it easy to find the Ambassador number and I was in a bit of a rush to get an answer I figured I should be able to trust a Marriott Reservations specialist to.. you know, answer questions about my reservation.