Originally Posted by
estnet
I didn't mean that my phone worked on wifi (which of course it did) but that I was able to turn pause off while on wifi but not if I was not connected to wifi (I'm not sure if that is normal - since I've never done it before and was in Japan)
How were u able to reach customer service while paused?
sorry, I misunderstood your question. When I first resumed service I did it on my laptop from my house. I then went to use the phone outside of wifi and when I dialed it told me there was a problem with my account and sent me directly to customer service. Later when I was back in wifi I could make calls over the internet but when I turned wifi off and tried I went directly to customer service. Sometime mid afternoon yesterday everything started working fine on both my phone and my data sim in my ipad.