Just chat'd to close an old account I finished the second set of $3k spend on and miles were issued. Received this response.
"I do see that, your account is under review, let me share the direct number of the Account Specialist, please call them right away, they will go ahead and close your card right away for you."
Think this is a script to try to get me to call in and listen to a spiel about keeping it open or would someone really tell me my account is under review via chat? I said I have no desire to call in and they closed my account for me anyway.