Promising start?
Got this today:Kia ora Oranjemakker,
We recently invited our frequent travellers to tell us about their views on our Airpoints programme, the benefits and their travel experience with us. This is the third survey we have run over the past six years, providing us with clear trends and areas of focus. This year we gathered thousands of responses from our Elite, Elite Partner, Gold and Koru members. Thank you to everyone who responded to this survey.
I wanted you to know that we are listening and as a result of your feedback we have initiated a review, with the first stage involving a detailed look at your survey responses. Two key themes have emerged from the research relating to valuing and recognising our members. These insights will be key to shaping decisions about the future of our loyalty programmes, our products and our services.
Once again thank you to everyone who shared their feedback. As an Elite member your satisfaction is very important to us. Having recently taken on leadership of Loyalty at Air New Zealand, I look forward to updating you on our progress over the coming months.
Ngā mihi
Jeremy O'Brien
Regional GM, Loyalty & Customer Direct