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Old Apr 8, 2019, 4:23 pm
  #24  
PVDtoDEL
 
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,763
Originally Posted by VegasGambler
We used to use concur too. It's a giant pile of crap.

Concur allows the ability to block certain airlines. This seems to be turned in by default for some carriers (probably they block the ones that pay lower commission). In other words, your company didn't necessarily request that those carriers be blocked -- Concur probably just did it. They can be unblocked. Your company just has to ask Concur to do it.

Also you can call a travel agent at Concur -- they are quite good in my experience! They may be able to see and book the ones that you can't see. They are a full travel agent and at the very least should be able to see all published fares. So you can price out your trip in matrix, and if it meets your company's travel restrictions, call them with the information at the bottom. At the very least, they should be able to get you that same fare. They may even have something cheaper.
FYI, Concur is just a software that can be configured however your company travel agent wants. However, it is not a travel agent and does not have the ability to book tickets. Various corporate travel agencies use the concur platform to allow employees to book tickets - for example, my company uses CWT. Your complaint is with your company travel agent, not Concur.
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