Originally Posted by mikebg

Nevertheless, I reminded her that it was company policy to greet GCHs and that there were not too many 97s on board .... I think that after the nudge from the FA she was terrified that I would send BA a negative report about her. Afterwards, the FA told me quietly that the CSM was new on the job, and that the crew themselves were not very impressed with her performance ....

Originally Posted by andymcdonnell