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Old Apr 6, 19, 11:42 pm
Join Date: Nov 2004
Location: Phuket & London
Programs: BA Emerald, TP *A Gold, EY Gold, QR Gold, Hilton Diamond, IHG Spire Amb, Marriott Plat, HSBC Prem MC
Posts: 4,684
Originally Posted by Land-of-Miles View Post

it depends what your comparator is to be fair.

Compared to every other Uk Hilton lounge I have visited in tne last 18 months with the possible exception of the Hilton Tower Bridge, the Bankside is about the best. Whilst I think that service in many other Lounges e.g. Hilton Metropole London, Metropole Birmingham, Doubletree Tower Bridge, Desnsgate Manchester, Hilton Islington, Hilton T4, Hilton Park Lane etc. Is too poor, you have by UK and US standards to set the bar pretty high to be better than Bankside for all its imperfections.

Obviously in cheap staffing locations like Asia and the Middle East service is obviously better given a fair comparison against other London or UK Hiltonís Bankside is leaps and bounds ahead.

I am back myself tomorrow and note that I already seem upgraded to a one bed suite, so perhaps there is something to my hypothesis that they look after regular guests well here.
My comparator is good service vs not so good/bad service. Simple as that. Its about attitude/approach/professionalism for me. I too have experienced each of the lounges you refer to (except Islington) but I treat each one on their own merits & do not use them as comparators, neither do I use the Asian/ME offerings as such.
As a regular guest I have never been upgraded & indeed do not particularly take issue with this as I am out & about for 90% of the day every day & the standard rooms are excellent here.
The hotel remains my no.1 choice in London & indeed I have two more stays already booked
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