FlyerTalk Forums - View Single Post - HKG Pier dining what a let down!
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Old Apr 6, 19, 6:06 pm
Join Date: May 2004
Location: TPE
Programs: AA EXP 2MM
Posts: 464
Several months after the switch the Sodexo and the lousy roll-out, an extremely affable Sodexo manager was brought in who really got things into shape. He was a friendly, outgoing guy who knew what he was doing, and over a couple of months the change was like night and day. This year, I've been in Pier F about 10 times and I haven't seen him once. Perhaps it's a coincidence, but my experiences in Pier F dining have been mediocre at best and downright lousy at worst over this period. It's inexplicable how the quality is so all over the place. There is no consistency whatsoever in the food or service. Just goes to show how important good management is. FWIW, I was no big fan of the Peninsula's management. I found many of the staff cold and snooty. And without a doubt, the range of items in the pantry now is much better (which was also achieved by the Sodexo manager who has now vanished).
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