Service in the Exec Lounge is not great, to be honest, with the guy in particular appearing to have no customer service skills at all & looks like he would rather be somewhere else.
It remains a pleasant space though & the range of drinks is perfectly fine. The canapés have decreased in quality it seems.
However the breakfast remains perhaps the best UK Hilton offering & the service in there is exemplary compared to any other I can recall.
I know exactly the guy you mean, I think I mentioned it in one of my reports a while back.....shame!