Originally Posted by callmedtop

@Kacee, looks like I am about to go through the same saga as you did with the StR NY. Got an email today my SNAs cleared for my 5 night stay coming up on 4/4, but the reservation disappeared. I called the hotel and they confirmed that the SNA did clear, but couldn’t tell me what room category. They also said that I chose to have my SNA work on suites and premium rooms, which is certainly not true. I asked for them to send me a confirmation email, but its been 4 hours and I’ve gotten nothing. Here we go...