FlyerTalk Forums - View Single Post - Unbelievable aa reply to account closure for fraudulent credit card use
Old Apr 2, 2019, 7:38 am
  #36  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Bottom line, if one hits the "purchase" button, one owes AA for the ticket unless one has made other arrangements (generally not available to consumer purchasers). If the form of payment is cancelled, over-limit, or otherwise not available, one still owes the money. While AA would be quite right in never processing the ticket and simply cancelling the reservation, I strongly suspect that most of these situations are not frauds, but simple errors. Given this, it seems decent customer service not to instantly cancel.

Perhaps AA let this go on too long, but that does not change the passenger's obligations and it in no way shifts the blame from the customer to AA.

Look at it another way, AA does not need this type of business, so it fires the customer.
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