FlyerTalk Forums - View Single Post - New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Old Apr 1, 19, 12:55 pm
  #885  
benyiu
 
Join Date: Jan 2015
Programs: Asiamiles
Posts: 68
I had a rather interesting experiences recently.

i booked on a flexible rate on IHG app, and used the BRG against a rate on hotel.com on flexible. It was clear that the IHG flexible rate is more expensive than hotel.com's (by the way, there were no pre-paid rate on IHG app, there is however pre-paid rate on hotel.com).

At first they denied my claim, saying hotel.com can cancel the room ONE DAY later than IHG app rate. I was furious but didn't argue, nor return the email. After two days, i received an update saying my BRG was valid and they would honor hotel.com's rate and gave me 5x points.
Did not expect that at all!
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