Originally Posted by
hockeyinsider
Well, complaints do get results. The Laylow, Autograph Collection was infamous on here and after numerous people complained by email directly to Marriott, the third-party management company operating the hotel at least started to offer something.
The Westin Hapuna Beach, Waikiki Beach Marriott Resort & Spa and The Westin Moana Surfrider all comply with no petty games or up-selling.
with respect to the Moana et al much different ownership and philosophy. Laylow is owned by an American company in Ten I think made up of equity capital.
Not disputing that complaints if there are sufficient and based on real issues don't get attention, just saying that if one looks across the board at reflags in the past five years or so in the islands and they look at the makeup of ownership, it is an issue
Be interesting to see what Oyo does when they move into the US market, whom will they buy.