Originally Posted by
Kacee
Contrary to what the agents told you, the "problem" has nothing to do with *A protocols or splitting PNRs; the problem is that the standard booking tool UA makes available to its line cs agents releases the award space in order to reissue the ticket. ...
While agreeing the present award booking tool makes this issue worse, the issue on splitting PNRs with partner awards and invalidating tickets long predates the change in the award tool.
Originally Posted by
Kacee
There are ways to hold the award space through a ticket reissue, but your average line agent can't do it.
A core contributor to the situation.