Originally Posted by vatraveler

Wow. When did the agents get so rude? And this was, in theory, with "Elite" handling. Just had an agent yell at me and threaten to undo a correction she made to my account because I said I didn't see the update reflected yet. All she had to do was politely say there would be a slight lag. This is the first time in decades that I have had to file an incident report with a supervisor (who was very pleasant and helpful, BTW). Not that it will make a difference....