Originally Posted by
plunet
China Eastern is not well known on this forum for customer service. I would suggest you would be wasting your time.
In addition to MU, I've gone to battle with CZ, and HU in the past. In all cases, I eventually received nominal cash compensation, but we're talking $1 per hour for my time spent. As much as I would like these airlines to improve on the customer service front, it's simply not worth my time to bother chasing them (e.g. they love to pass the buck between various offices, which makes simple requests complicated).