Originally Posted by
Often1
The BP does not say T-10 for presentation. It states that doors close at T-10.
What would "doors close"-time mean, if not the cut-off time for boarding? Is there any other reason the average passenger would be interested in knowing what time the doors close?
Would anyone holding an already paid for bus ticket with departure time set for 10:05 be ok with the non-full bus leaving 09:35? Obviously AA knew the passenger, having already checked in, was still missing. Perhaps they could even see what time he entered airside, depending on the computer system and the airport. AA denying him boarding 20 minutes before the "doors close" time printed on his ticket is ridiculous.
This is what AA says (
https://www.aa.com/i18n/travel-info/...-process.jsp):
"Most flights start boarding 30 - 50 minutes before scheduled departure, but the exact time depends on your destination and plane. If you get to the gate less than 10 minutes before departure, the doors will be closed and you’ll be unable to board."
An idiot may of course argue that the above text does not say that if you arrive earlier than T-10, you will be able to board. That it only says what happens if you arrive later than T-10, but I sure hope the OP's friend complains, and then complains again via one of the "we complain for you" airline services if his own complain is not handled properly by AA.