two weeks ago i used the online form to ask for a reservation to be cancelled and a certificate to be reissued and points refunded. I still have not heard from them except for the automatic reply that they got the request. what should i do now I called once and the person said I would get a cat 1-4 certificate and lose the 30k points i paid extra. it is an old cat 6 7 days certificate I have two more weeks before I can no longer cancel the reservation since i need to cancel 1 month before the reservation.
Thanks NImitz