Originally Posted by
yyznomad
This means call centre status quo.
You could also remove the 2nd half of @
24left's quote there and have it make sense.
I suspect this is yet another reason changing the wording from "Tango" to "Standard" sucks. But perhaps me implying that AC staff get confused between a "Standard fare" and a "standard fare class" is too subtle.
Defining your request as "the fare class that means I get AQM and a checked bag (regardless of status)" may help. Although that doesn't fix the underlying issue.