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Old Mar 28, 2019, 11:49 am
  #227  
jc94
 
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Originally Posted by yyznomad
This means call centre status quo.
You could also remove the 2nd half of @24left's quote there and have it make sense.

I suspect this is yet another reason changing the wording from "Tango" to "Standard" sucks. But perhaps me implying that AC staff get confused between a "Standard fare" and a "standard fare class" is too subtle.

Defining your request as "the fare class that means I get AQM and a checked bag (regardless of status)" may help. Although that doesn't fix the underlying issue.
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