This is unfortunate and the reason why so many people hold misconceptions against TAs. Most of TAs do not charge a fee, so that is one thing to consider. However, everyone chooses how they work and it's their right to charge a fee. But as @
LinLant mentioned, you should always be able to reach your travel advisor, a TA is an advisor, not just booker. I would suggest you communicate all of this as well as any other concerns very CLEARLY to your TA. Perhaps he or she is already working on the itinerary, but unfortunately has failed to communicate efectively. Communication is key when working with a TA, as the entire point of doing so is to have someone at and on your side along the process. Having paid a fee, I would immediately reach out with questions and concerns and lay it all out.